Refunds For Pre-Purchased Titles (Pre-orders)
When you pre-purchase a title on the Ubisoft Store, you can request a refund at any time before the release of that title. The standard 14-day/2-hour refund period also applies, starting on the game’s release date. In both cases, you can follow the “How to request a refund process” above to submit your refund request.
*Please note that for physical pre-purchases, you can cancel your order up to 30 days before the official release date. After this period, we might not be able to cancel your pre-order as we have started preparing the shipping. In such case, you can always request a refund after the delivery of the product within the 14-day/2-hour refund period.
Refund For purchases made with Non-Refundable Payment Methods
Products purchased using non-refundable payment methods, such as PaySafe Card, PagoEffectivo,OXXO etc., are not refundable to the original payment method. You can choose to be refunded with a voucher redeemable on the Ubisoft Store, or with Ubisoft Wallet funds when/if the Ubisoft Wallet is available in your country.
For more information, please visit our dedicated article.
Purchases Made Outside Of Ubisoft Store
Ubisoft cannot provide refunds for purchases made outside of the Ubisoft Store. Ubisoft titles purchased through 3rd party retailers are subject to their respective store policies and will need to be refunded directly through them. Please contact your retailer to learn more about their refund and exchange policies.